We are looking for a Customer Service Representative to join a team in Henrico, Virginia on a Long-term Contract basis. This position is ideal for someone who enjoys structured, repeatable work, communicates clearly with customers, and stays focused while following established procedures. The role supports daily service operations through phone-based assistance, scheduling coordination, and administrative support in a consistent weekday environment.

Responsibilities:

Make outbound calls to customers to schedule delivery appointments for incoming shipmentsCoordinate delivery timing between customers and terminalsConfirm delivery details and update appointment information in the scheduling systemSend follow-up emails when needed to confirm scheduling or provide delivery updatesFollow a structured scheduling process and workflow for each deliveryMaintain accurate documentation of customer communication and scheduling updates