Customer Service Specialist

The Loudoun County Sheriff's Office is seeking qualified applicants for a full-time Customer Service Specialist position located within the Records Section at the Loudoun County Sheriff's Office Headquarters Building. Major duties include but are not limited to:

• Greet and direct citizens and law enforcement personnel who approach the front counter of the headquarters building to the appropriate destination and/or provide the appropriate services upon request.
• Coordinate with all Divisions within the Sheriff's Office regarding appointments, training and prescheduled meetings.
• Issue, maintain and reconcile daily the visitor badges and visitor log.
• Answer general Records Section questions over the telephone and/or in person;
• Provide customer service assistance to the Loudoun County Sheriff's Office employees, citizens, military personnel, federal and other law enforcement agencies.
• Additional tasks include daily written, telephonic, and/or walk-in customer service requests which may include fingerprinting citizens and applicants, processing criminal history checks, concealed handgun permits, solicitor permits, and inquiries into

VCIN/NCIC.

• Process mail requests, filing, photocopying, completing forms in reference to criminal history checks and requests for copies of accident reports and/or offense reports.
• The position will provide Notary Public services, collect fees and maintain receipts, file/maintain all paperwork accordingly.
• Maintain the cash drawer for making change.
• Must have excellent customer service skills and the ability to adapt to difficult situations, as well as the ability to manage multiple priorities while working in a team environment and/or independently as needed.

Hiring salary will be commensurate with experience. High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience. Must be a US Citizen or 10-year resident of the United States. Must pass a

VCIN/NCIC

written examination and become

VCIN/NCIC

certified and obtain a Notary Public license within one year of employment. Selection process includes review of the Applicant Screening Questionnaire and County employment application; in-person interview(s); and an intensive background investigation to include fingerprinting, criminal background check, credit check, driving record, and polygraph examination.