Customer Service Representative HVAC & Plumbing Unlimited Lorton, VA Job Details Full-time From $18 an hour 10 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Computer operation Customer communication Microsoft Outlook Interpersonal skills Word embeddings High school diploma or

GED HVAC

Full Job Description Rapidly growing Northern Virginia HVAC & Plumbing Service Company is currently looking for an outgoing and friendly CSR for our team. This is a full-time position. We offer competitive wages and benefits package. If you have a positive attitude, great problem-solving skills, and take pride in your work, we would like you to be a part of our team!

Qualifications & Skills Required:

Impeccable customer service skills Energetic personality with strong interpersonal skills Ability to multi-task and stay calm within a fast-paced environment Organized Geographical knowledge of service area or map reading skills Intermediate to Advanced MS Word, Excel and Outlook skill set Excellent communication skills (written/verbal) Knowledge of industry is recommended but not required Computer skills High school diploma or general education degree (GED) Two years of related experience and training in customer service, dispatching or project management or equivalent combination of education and experience

Responsibilities:

Take incoming customer calls, schedule and coordinate all service calls as calls are received Work with Dispatcher daily to schedule calls Manage and organize customer service calls, create dispatch ticket for service calls and dispatch Service Technicians Work closely with Service Managers and Dispatcher to provide administrative tracking support Follow up on all pending and recommended work with customers utilizing the pending work log Assist Office Manager maintain the maintenance agreements, including scheduling, staging of materials, database information, customer hard files and renewals Work cohesively with all departments to help in supporting and promoting business solutions.

Self-motivated Job Type:

Full-time Experience:

Customer Service:

2 years (Preferred) Service Titan experience (Preferred, not required) HVAC and or Plumbing experience Scheduling experience for technicians and/or installers working in the field Benefits offered: Competitive Pay Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k)

Vacation and Holiday Pay Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person