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TA
The Atlantic District
Agent
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on Virginia data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$45,661 / year median in Virginia
-5% projected decline
Job Description
Job Overview Welcome to The Atlantic District, where we believe that insurance is far more than just paperwork; it is a promise of security for our neighbors right here in Lynchburg. We are a locally-rooted team that values genuine connection, laughter in the office, and the simple satisfaction of helping someone rest easier at night. You are not just another employee here; you are the face of our mission and a vital advocate for the people in our community. In this role, you will spend your days listening to stories, solving problems, and building lasting trust with the people who walk through our doors. We cultivate an environment that is bright, supportive, and focused on personal growth. If you are someone who truly enjoys connecting with people, possesses a sharp eye for detail, and wants to build a long-term career in a workplace that feels more like a community than a corporation, we would love to meet you and explore how we can grow together.