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The Atlantic District

Agent

Career Insights for Insurance Customer Service Representative

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$45,661 / year median in Virginia

-5% projected decline

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Job Description

Job Overview Welcome to The Atlantic District, where we believe that insurance is far more than just paperwork; it is a promise of security for our neighbors right here in Lynchburg. We are a locally-rooted team that values genuine connection, laughter in the office, and the simple satisfaction of helping someone rest easier at night. You are not just another employee here; you are the face of our mission and a vital advocate for the people in our community. In this role, you will spend your days listening to stories, solving problems, and building lasting trust with the people who walk through our doors. We cultivate an environment that is bright, supportive, and focused on personal growth. If you are someone who truly enjoys connecting with people, possesses a sharp eye for detail, and wants to build a long-term career in a workplace that feels more like a community than a corporation, we would love to meet you and explore how we can grow together.
Salary Range:
$220,000.00 - $250,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Life Insurance Flexible Schedule Health Insurance Disability Insurance Mon-Fri Schedule Hands on Training Parental Leave Career Growth Opportunities Retirement Plan Requirements Current Virginia Property & Casualty insurance license. Three or more years of experience in an insurance sales or customer advisory capacity. Strong comfort level with digital policy management systems and office productivity software. Demonstrated ability to explain complex policy details in plain language. High school diploma or equivalent. Strong ties to the Lynchburg area or a genuine interest in serving our local community. Responsibilities Meet with local families and business owners to assess their specific risks and provide thoughtful coverage recommendations. Manage your own pipeline of potential clients while nurturing existing relationships to ensure they feel valued and heard. Prepare clear, accurate quotes that help our clients make informed decisions about their financial protection. Collaborate with the rest of our office staff to streamline our service processes and maintain high standards of client care. Keep an eye on industry shifts and new product offerings so that you can always provide the most relevant advice to our community. About Us The Atlantic District is a dynamic and growth-driven division of one of the nation's most trusted insurance and financial services organizations. We partner with dedicated professionals to build thriving insurance agencies that deliver exceptional protection and financial confidence to individuals, families, and businesses throughout the Atlantic region. We operate with urgency, purpose, and a commitment to excellence — empowering passionate, impact-oriented leaders to transform their ambitions into sustainable business success. As part of our team, you'll work with seasoned mentors, proven systems, and a supportive community that values integrity, service, and long-term growth.