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Sparks Group

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on Virginia data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,118 / year median in Virginia

-4% projected decline

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Job Description

Job Summary/Company:
Are you the essential employee every company needs? Are you a customer service oriented professional that carries experience working within industries such as manufacturing, supply chain and/or logistics? Do you carry proficient data entry and computer skills as well as the ability to catch on quickly to new computer programs? This could be the job for you! Sparks Group works with a phenomenal fittings manufacturer in Northern Virginia that is seeking a dedicated and skilled Customer Service Representative to process incoming orders, answer customer questions and work within different computer platforms. Here's what you can look forward to in this contract to hire opportunity - $20/hr , phenomenal benefits and a Mon - Fri work schedule of 8-5 and early departure on Fridays! Candidate must reside in a commutable distance to Manassas, VA.
Responsibilities:
Complete data entry of customer/client information Assist with processing orders through different computer programs Speak with customers and clients over the phone to answer questions and help with placing and processing sales orders Additional duties as assigned
Qualifications/Background Profile:
Experience working in a manufacturing or supply chain industry Experience working within CRM Experience working within ERP Experience working within MS Dynamics and SalesForce is a plus MS Office experience (Excel and Outlook) #LI-DA2 - This job is In-Person. We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees. Download the Sparks Group mobile app from Apple App Store or Google Play . - Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status. Sponsored by Sparks Group

Benefits

  • Paid Time Off (PTO)
  • Dental Insurance
  • Life Insurance