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Ameristaff

CUSTOMER SERVICE REP.

Pay: $43,680/yr

Posted: 07/15/2026

Location: Martinsville, VA (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/15/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,118 / year median in Virginia

-4% projected decline

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Job Description

AmeriStaff is seeking an experienced Customer Service Representative for a leading materials manufacturer dedicated to enhancing quality of life. This position is located in Martinsville, VA. The ideal candidate will hold a Bachelor's degree and have prior customer service or sales experience.

BENEFITS OF THE CUSTOMER SERVICE REPRESENTATIVE

Monday-Friday schedule

Hours:

10:00 AM - 7:00

PM Pay:

$21 per hour

RESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE

Create and maintain customer files Answer incoming calls, process orders, and generate invoices Maintain strong product knowledge and stay informed on competitor offerings Deliver exceptional customer service by responding to inquiries and resolving issues Present pricing, credit terms, and conditions in line with company policies Process customer warranties and returns Monitor promotional pack inventory and assemble additional packs as needed Support Outside Sales Representatives Cross-train in production planning to assist with physical inventory counts Cross-train in shipping to support order fulfillment Uphold all safety policies and procedures Complete special projects as assigned by the manager

REQUIREMENTS OF THE CUSTOMER SERVICE REPRESENTATIVE

Bachelor's degree required Previous customer service and/or sales experience required Experience with Salesforce and SAP Strong communication skills Proficiency in Microsoft Office (Excel, Word, Outlook) and general computer skills #INDAI2472