We are looking for a Customer Service Representative to support a high-volume customer onboarding initiative. This is a Contract position focused on assisting a large number of households through inbound phone support, answering questions, and accurately capturing customer details. The ideal candidate is comfortable managing a steady call volume, providing attentive service, and completing data entry tasks with accuracy and efficiency.

Responsibilities:

• Handle a high volume of inbound customer calls each day, delivering courteous and efficient support throughout each interaction.
• Guide new customers through the onboarding process by collecting key personal, service, and billing details.
• Enter customer information accurately into company systems while maintaining strong attention to detail.
• Respond to questions related to account setup, service enrollment, and general customer concerns.
• Use reference materials and internal resources to provide consistent and accurate information during calls.
• Coordinate with team processes supporting the rollout of services to a large customer base.
• Maintain clear documentation of customer interactions and completed account updates.
• Support customer enrollment efforts tied to a large-scale service launch.