We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This position is ideal for someone who stays composed in a fast-paced setting, learns new processes quickly, and brings a positive, team-oriented approach to daily customer interactions. The role focuses on delivering responsive service, managing order-related activity with accuracy, and supporting a collaborative group that values long-term growth and strong working relationships.

Responsibilities:

• Respond to incoming customer calls and inquiries with professionalism, urgency, and a service-focused mindset.
• Enter and update customer orders accurately while maintaining close attention to product, quantity, and delivery details.
• Handle both inbound and outbound communication to resolve questions, confirm information, and provide order support.
• Maintain accurate records of customer interactions, requests, and follow-up actions to ensure reliable service continuity.
• Work closely with internal team members to address issues, support customer needs, and keep daily operations running smoothly.
• Manage multiple priorities in a high-volume environment while remaining calm and solution-oriented under pressure.
• Learn company procedures, product information, and service expectations quickly to become effective in the role.
• Contribute to a welcoming, collaborative team culture and build the skills needed for future leadership growth.