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Sales Associate / Customer Service - Richlands, VA
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,118 / year median in Virginia
-4% projected decline
Job Description
Are you a people person who thrives in a fast-paced retail environment? Do you want your work to make a difference in your community? Goodwill Industries of Tenneva is hiring Retail Sales Associates to join our mission-driven team! We're looking for team members who are friendly, dependable, and eager to help customers while keeping our stores running smoothly. If you enjoy providing great service, staying organized, and working as part of a team, this is the role for you! What You'll Do Provide professional, courteous service to all customers and donors — greeting everyone with a smile and a "thank you." Operate the cash register and POS (Point of Sale) system accurately and efficiently. Work in any area of the store as needed, including: Receiving and sorting donations Tagging and pricing clothing and household goods Processing donated items for sale Stocking, rotating, and organizing merchandise on the sales floor Maintain a clean, safe, and organized workspace in both front and back areas of the store. Follow all procedures of the Goodwill Push System for inventory flow. Adhere to all safety, security, and payment policies. Participate in team meetings and support store goals through teamwork and positive communication. What We're Looking For Basic computer and POS (Point of Sale) skills Strong customer service and communication abilities Reliable, flexible, and able to take initiative Ability to work a varied schedule, including weekends Team-oriented attitude with a willingness to help wherever needed High school diploma or GED preferred Prior retail, donation processing, or cash-handling experience a plus Must be able to stand, bend, and lift up to 35 pounds throughout a shift Why Join Goodwill Tenneva? 4 weeks of paid time off (for full time employees after introductory period) Medical, dental, and vision insurance Employee discount at Goodwill stores Opportunities for growth and advancement A meaningful mission — your work supports employment, education, and training programs that change lives Major holidays off A supportive team environment where your contributions are valued At Goodwill, every sale helps fund programs that empower people through work and training. Join us and be part of something bigger than just a job. Apply today to start your Goodwill journey! Goodwill Industries of Tenneva is an Equal Opportunity Employer.