Overview Join our dynamic automotive team as a Front Desk Receptionist / Service Advisor, where your energy and enthusiasm will drive exceptional customer experiences! In this vital role, you'll be the friendly face greeting clients, managing appointments, and guiding vehicle service processes with confidence. Your mechanical knowledge and customer service skills will ensure every guest feels valued and informed, while your proactive approach helps streamline operations and boost sales. This position offers a fantastic opportunity to grow within a fast-paced, supportive environment dedicated to automotive excellence. Duties Welcome customers warmly upon arrival and assist with check-in procedures for vehicle service appointments Communicate clearly with clients about their vehicle's condition, repair needs, and estimated costs using auto estimating and service writing software Upsell additional services such as oil changes, tire services, brake repairs, suspension work, or transmission diagnostics to enhance customer satisfaction and dealership revenue Coordinate with technicians to schedule repairs and ensure timely completion of services including collision repair and mechanical diagnostics Manage cash handling transactions accurately while maintaining detailed service records and documentation Provide updates to clients on vehicle status throughout the service process and address any questions or concerns promptly Assist in estimating costs for repairs using computer-aided vehicle damage estimating tools and automotive diagnostics knowledge Requirements Proven experience in an automotive dealership or repair shop environment as a service advisor or front desk receptionist Strong mechanical knowledge with familiarity in automotive repair procedures including oil changes, brake repair, shocks & struts, air brake systems, suspension, tire service, transmissions, and automotive diagnostics Proficiency with estimating software and auto service management systems to prepare accurate quotes and invoices Excellent customer service skills with the ability to communicate clearly and professionally with clients of diverse backgrounds Ability to upsell services effectively while maintaining integrity and trustworthiness Experience in collision repair processes and service writing is highly desirable Valid driver's license with a clean driving record; comfortable driving company vehicles as needed Join us to be part of a vibrant team where your automotive expertise meets exceptional client care! We're committed to supporting your professional growth through ongoing training in automotive repair techniques, sales strategies, and customer communication. This role is paid — including internships — offering you valuable experience in a thriving industry.

Pay:

From $19.00 per hour Expected hours: 45.0 - 55.0 per week

Work Location:

In person