Customer Service Representative - Call Center

Customer Service Representative - Call Center Virginia Beach, VA Job Details Full-time 2 days ago Qualifications Customer relationship building Phone communication Logistics High school diploma or GED Escalation handling Transportation documentation for distribution operations Entry level Client interaction via phone calls Full Job Description Main purpose of the

Role:

The Customer Service Representative - Call Center will be responsible for the initial contact with our import and export customer. Providing outstanding customer service involves understanding the needs and expectations of our customers and going above and beyond to meet them. This role is responsible for the issuance of export bookings, questions regarding Imports (Arrival Notice, Last free Day, container status), Release and Documentation (Shipping Instructions, Correctors, Release).

Main Tasks:

Manage inbound calls in a timely manner Identify customers' needs, clarify information and provide solutions General Customer Service Duties as required for each customer interaction Identify and escalate priority issues to appropriate departments Follow up on customer interactions when necessary Document all call information according to standard operating procedure Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines.

Requirements:

High school diploma or general education degree (GED) One to Two years of Import, Export, Operations or Logistics experience and/or training Excellent soft skills Previous Call center

Experience Function:

Countries & Business Development