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PwC
CTIO - Activation & Customer Success - Experienced Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Vermont data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,991 / year median in Vermont
-16% projected decline
Job Description
at PwC in Montpelier, Vermont, United States Job Description The Opportunity As a CTIO
- Activation & Customer Success
- Experienced Associate, you will engage with clients to understand their needs and drive successful outcomes, enhancing their satisfaction with our services and products.
- Engaging with clients to understand their needs and drive successful outcomes
- Building strong relationships to enhance client satisfaction with PwC's services and products
- Supporting client onboarding and management processes to foster long-term partnerships
- Utilizing data analytics to inform client strategies and improve service delivery
- Managing customer interactions and resolving issues to maintain positive client experiences
- Collaborating with team members to deliver quality work in a fast-paced environment
- Adapting to diverse client challenges and contributing to innovative solutions
- Applying technical skills in customer relationship management to optimize client engagement
- Gathering and analyzing information to discern patterns and inform decision-making
- Taking ownership of personal development and consistently delivering value to clients and the team What You Must Have
- At least a Bachelor's degree
- At least 1 years of experience What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree
- Demonstrating proficiency in Customer Relationship Management tools
- Utilizing data analytics to enhance customer success strategies
- Engaging in client onboarding and management processes
- Applying active listening and communication skills in client interactions
- Managing customer satisfaction and retention initiatives
- Adapting to diverse client needs and industry challenges The salary range for this position is: $50,500
- $140,000.
Benefits
- Sick Leave
- 401(k) Plans
- Health Insurance
- Dental Insurance