Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in St. Albans, West Virginia. This role focuses on ensuring exceptional customer experiences through effective communication, accurate order processing, and proactive issue resolution. As a key member of our team, you will manage the complete lifecycle of customer orders while collaborating across departments to ensure seamless service delivery. This is a long-term contract position offering stability and growth opportunities.

Responsibilities:

• Accurately verify shipping, billing, pricing, and purchase order information to ensure smooth order processing.
• Enter detailed instructions and customer requests into the system, ensuring all special requirements are documented.
• Maintain and update customer files with relevant information, including pricing, new items, address changes, and delivery preferences.
• Provide support to sales staff by addressing inquiries and offering assistance while they are in the field.
• Communicate regularly with internal and external customers to address issues and provide updates.
• Collaborate with team members on data entry and order intake, offering support to other Customer Service Representatives as needed.
• Audit customer purchase orders to confirm pricing, quantities, terms of sale, shipping details, and special instructions.
• Document and resolve customer complaints effectively to maintain satisfaction and trust.
• Process product returns promptly while adhering to documented procedures and company policies.
• Ensure compliance with safety, quality, and regulatory standards across all daily functions and customer interactions.