Job Overview Welcome to Allstate - The Coburn Agency, where every call and every conversation matters! Located in the beautiful town of Williston, Vermont, we pride ourselves on delivering unparalleled customer service and support. We are on the lookout for an enthusiastic Insurance Customer Service Representative to join our dynamic team. This role is pivotal in ensuring our clients receive the best support and solutions tailored to their unique insurance needs. You'll be working onsite, engaging face-to-face with our valued clients to provide an approachable and compassionate service experience. If you have a passion for helping others and thrive in a positive, inviting environment, we would love to hear from you. Become part of a team that values collaboration, personal growth, and community impact. Join us at The Coburn Agency, where your efforts contribute directly to the happiness and satisfaction of our customer base.

Salary Range:

$35,000.00 - $50,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Evenings Off Licensing assistance available Weekly team meetings Appreciation lunches Home work life balance flexibility In house bonus opportunities Annual bonus opportunity

Retirement Plan Requirements Education:

High school diploma or equivalent is required.

Experience:

Previous customer service experience, especially within the insurance sector, is highly desired.

Licensing:

Must be willing to obtain or currently hold applicable state insurance licenses.

Communication:

Excellent interpersonal and communication skills, both written and verbal.

Problem-Solving:

Strong problem-solving abilities and attention to detail.

Adaptability:

Ability to work effectively in a dynamic and fast-paced environment.

Technical Skills:

Proficient with computer applications, including Microsoft Office Suite and customer relationship management (CRM) software.

Customer Focused:

A genuine desire to provide exceptional customer service and support.

Responsibilities Customer Assistance:

Provide exceptional support to policyholders by addressing inquiries and resolving issues promptly.

Policy Management:

Assist clients with policy renewals, updates, and coverage adjustments to meet their needs.

Claims Support:

Guide clients through the claims process, offering clear explanations and support at each step.

Record Keeping:

Maintain accurate records of client interactions and transactions in compliance with agency standards.

Problem Solving:

Address client concerns with empathy and seek solutions that ensure client satisfaction.

Collaboration:

Work closely with team members to ensure seamless service and positive client experiences. About Us Our Allstate Agency is a family-owned business in Williston, VT. John Coburn, opened the agency 40 years ago and in 2006, I (Michael) moved back to Vermont from California to work along side him. In 2014 I purchased the agency from my father so he could enjoy a well-deserved retirement after all his years of hard work. I am proud to keep his legacy going of providing service-oriented business to help people in Vermont with their insurance and financial needs as a local trusted advisor.