Customer Care Representative Fred's Appliance - 1.0 Airway Heights, WA Job Details Full-time $18 - $20 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer service High school diploma or GED Dispatching Full Job Description Fred's Appliance is looking for inbound call takers for our Customer Care department.

Job Description:

As a Customer Care Representative you will be answering inbound phone calls from a call queue, respond appropriately and resolve calls in an efficient manner. Inbound calls will include answering appliance questions, resolving immediate customer concerns, rerouting customers to the right department, and scheduling technician to a customer's home.

What we offer:

Set schedule Monday through Friday, 8:00 AM to 5:00 PM No weekends, evenings or holidays Vacation and sick/personal leave (after qualification period) Medical Benefits (after qualification period) 401K contribution (after qualification period) Room to grow The right candidate would have the following skills: Great communication skills Typing speed with corrections of no less than 35 wpm (50+ preferred) Proficient in Office 2013+ and Windows 10 Good organization and time management Attention to customer care

Preferred Experience:

Customer Service Scheduling software or point of sale software Dispatch and routing of vehicles

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Dispatching:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Work Location:

In person