We are looking for an experienced Customer Service Representative to join our client's team in Auburn, WA. This role is responsible for managing customer orders from start to finish, communicating order status, coordinating with internal departments, and helping ensure customers receive accurate information and timely service. The ideal candidate is organized, professional, and comfortable working in a fast-paced manufacturing environment. This is a direct hire position. Compensation $24-$26 per hour Non-exempt Schedule Monday-Friday 6am-2:30pm Location Auburn, WA Responsibilities Serve as a primary point of contact for customers regarding orders, scheduling, pricing, shipping, and product information Build and maintain strong customer relationships while providing excellent customer service Communicate order status, schedule or quantity changes, delays, documentation requirements, and shipping updates Process customer order changes and follow established procedures for documenting communications Coordinate with internal departments including Engineering, Materials, Production, Quality, and Shipping to help keep orders on schedule Monitor sales orders for delays or issues and communicate recovery plans to internal and external customers Expedite orders and materials through the manufacturing process when needed Respond to customer questions, concerns, and complaints and work toward timely resolutions Follow up on rejected parts or materials and communicate updates to customers Provide customers with information regarding pricing, lead times, anticipated delays, and shipping dates Process customer status reports and monitor on-time delivery performance Maintain accurate notes and records within the company's order management system Track and communicate sales order issues that could impact on-time delivery Help identify areas for improving customer satisfaction and overall service Work with customers to resolve orders that are on hold or experiencing issues Answer and direct calls using a multiline phone system Assist and provide coverage for other Customer Service Representatives as needed May assist with shipping activities or special projects Follow company quality and safety procedures Perform other duties as assigned Requirements High school diploma or equivalent required 3+ years of customer service, help desk, order management, or related experience preferred Experience working in a manufacturing environment preferred Manufacturing, ERP/MRP, inventory, or quality-system experience is a plus Strong verbal and written communication skills Strong organizational and follow-up skills Comfortable working with customers and multiple internal departments Basic math skills Proficient with computers and Microsoft Office Ability to learn and navigate ERP/MRP or order management systems Ability to participate in and lead meetings and work toward established goals in a fast-paced environment Must be able to work effectively as part of a team Physical Requirements & Working Conditions Must be able to perform the essential duties of the position with or without reasonable accommodation Primarily seated and working at a computer Frequent use of hands and fingers for computer and office equipment Must be able to communicate verbally and hear effectively May occasionally walk, stoop, reach, and lift up to 25 lbs. Moderate noise level with possible exposure to dust, fumes, chemicals, and varying temperatures Required to wear personal protective equipment (PPE) in designated areas Must follow all workplace safety procedures Benefits Benefits available based on assignment eligibility Basic MEC plan available for eligible employees

Export Control Requirement:

This position is subject to applicable U.S. Export Control Laws. Candidates must meet the applicable authorization requirements, which may include being a U.S. citizen, lawful permanent resident, or otherwise qualifying under applicable regulations. TruFit Staffing is an equal opportunity employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, sexual orientation, or any other basis prohibited by federal, state, or local law. TruFit Staffing is an ALE and offers a Minimum Essential Coverage (MEC) plan in compliance with ACA rules and regulations.

Pay:

$24.00 - $26.00 per hour Expected hours: No less than 40.0 per week

Work Location:

In person