Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. This paid position offers an exciting opportunity to develop your communication skills, enhance your office management abilities, and contribute to a collaborative team environment. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems and email, providing accurate information and solutions. Manage front desk operations, including greeting visitors, handling incoming calls, and directing clients to appropriate departments. Utilize office management software such as QuickBooks and Microsoft Office Suite to process transactions, maintain records, and generate reports. Perform data entry tasks with high accuracy, including updating spreadsheets, filing documents, and maintaining organized client files. Support administrative functions such as calendar management, appointment scheduling, proofreading documents, and maintaining office supplies. Assist with client communication efforts by preparing correspondence, following up on inquiries, and ensuring timely responses. Maintain a professional appearance of the reception area while adhering to phone etiquette standards and organizational protocols. Skills Strong computer literacy with proficiency in Microsoft Office applications (Word, Excel, Outlook) and productivity software. Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment. Demonstrated experience in customer service roles with strong phone communication skills and professionalism. Technical proficiency in office management tools like QuickBooks and familiarity with multi-line phone systems. Bilingual abilities are highly valued to serve diverse client needs effectively. Exceptional attention to detail for proofreading, data entry accuracy, and filing tasks. Time management skills that enable prioritization of tasks such as calendar management and administrative support. Previous clerical or administrative experience is preferred, along with familiarity with office procedures and client communication best practices. Join us in delivering outstanding service while developing your professional skills in a vibrant team environment! This paid position welcomes motivated individuals eager to grow their career in customer support and office administration.

Pay:

$25.00 - $35.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Application Question(s): Must have a clean background check

Work Location:

In person