Customer Service/Sales Representative

Customer Service/Sales Representative Poison Spyder - 2.0 Auburn, WA Job Details Full-time $27 - $30 an hour 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Life insurance Qualifications Non-technical user support Sales experience within finance Sales Sales experience within tech Customer complaint resolution Full Job Description Position Summary Poison Spyder Customs is a leading manufacturer of premium Jeep aftermarket parts and accessories, known for quality, durability, and innovation. The Customer Service and Sales Support specialist serves as a key point of contact between our customers, dealers, and internal teams. This role provides expert product and order support, resolves complex customer issues, and helps to uphold the high standards of service expected from the Poison Spyder brand. In addition to day-to-day customer interactions, this position supports process improvement, cross-functional collaboration with sales, product development, warehouse, and logistics teams. Duties and Responsibilities Customer Support & Advocacy Serve as a primary contact for customers, dealers, and distributors via phone, email, and online platforms Provide knowledgeable support regarding Poison Spyder products, fitment, installation considerations, lead times, pricing, and availability Handle escalated or complex customer inquiries, complaints, and warranty issues with professionalism and efficiency Act as a customer advocate by ensuring concerns are communicated clearly to internal teams and resolved in a timely manner Maintain a high level of product knowledge across all Jeep platforms and aftermarket applications Order Management Assist customers with order placement, modifications, cancellations, returns, and exchanges Review orders for accuracy, fitment compatibility, and special requirements Coordinate with shipping and production teams to track orders and communicate status updates to customers Inventory & Warehouse Coordination Work closely with warehouse staff to track stock levels and product availability Monitor order status and provide tracking updates to customers Address shipping issues such as delays, damage, or lost shipments Warranty & Returns Process warranty claims and returns in accordance with company policies Evaluate issues to determine appropriate remedies, including repair, replacement, or credit Other Duties as Assigned Experience/Skills 4+ years of Order Fulfillment, Inside Sales, Customer Service or Supply Chain experience Knowledge of MS Office Suite and JDE software strongly preferred General understanding of Logistics/Warehousing as it related to Wholesale order processing Excellent problem-solving and troubleshooting skills, often with limited resources Courteous and helpful phone and email presence Strong customer-service skills with true passion to help people resolve their issues. Collaborative mindset across multi-departments Ability to work and thrive both independently and in a team environment

Pay:

$27.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person