What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging. Southern Glazer's offers a competitive package with starting hourly pay rate of $18.93 - $28 / hour. This hourly range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Additional Information:

This position is Full Time and will work daily in our Puyallup office located at 1025 Valley Ave NW, Puyallup, WA 98371 Overview

The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers placing product orders.

Primary Responsibilities

Answer inquiries regarding customers' accountsKeypunch supplier and sample withdrawalsEnter financial data into company records; issue credit and debit memosHandle returned mailResearch shortage and miss shipped claimsProcess/enter orders and pick-upsHandle call volume from the customer service queueProcess winery direct ordersResponsible for scanning and indexing customer credit files into the imaging systemAdd/drop partners, self-incorporated accounts and inactive systems.

Identify outdated, obsolete and duplicate documents from customer filesHandle all salespersons changes at the beginning of each monthResearch returned mail with an incorrect address and make the necessary correctionsHandle delivery claims, logs (shortage claims, miss ships, etc.) and error filesPull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts ReceivablesPerform job in accordance with company and departmental policies and proceduresPerform other job-related duties as assignedAdditional Primary Responsibilities

Minimum Qualifications

High school diploma or equivalency plus one year of experienceKnowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectivesProficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulasPhysical Demands

Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machinePhysical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stoopingMay require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbsEEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com