Client Services Coordinator Helping Hands Project Organization is a nonprofit dedicated to empowering, elevating and ensuring equitable opportunities for success. We do this by providing direct services, referrals, clinics and through advocacy. We need a smart, caring and resourceful individual to join the team and help us accomplish our many goals. The position is primarily front desk administrative support, but can be expanded or grow based on the candidate's abilities, motivation, and passion. This is a full-time position supporting direct client services, coordinating projects and outreach, and engaging with the community and partner organizations. Please visit www.helpinghands-project.org for more information on the services we provide.

Client Service Coordinator Job Functions:

Ensuring a positive and professional client service experience. Managing client inquiries via phone, email, online, or in person. Attending to client needs through information requests and/or referrals and the variety of services we offer during office hours. Building positive client relations by checking in regularly and following up on active processes. Maintaining client records and documenting processes. Tracking and managing requests from clients or partner agencies and communicating to the appropriate parties for resolution. Assist in organizing and managing data, files and technology. Generating monthly, quarterly and annual reporting, as well as creating new reporting templates. Ability to work in a constant state of alertness and safe manner. responsible for follow up with patients' schedules Emergency Rental Assistance application preparation for clients. Administrative tasks with pre admission screening and resident review, document upload into WISP and follow up with hospitals and skilled facilities Establish good working relationship with other team members. Foster positive communications and relationships with community organizations and local businesses. Keep up to date on industry trends and developments. Adhere to company policies and procedures. Actively participate in meetings as requested. Other duties as assigned.

Experience:

Two years of experience in work related to social work or outreach programs Ability to sit and stand for long periods of time, occasionally lift up to 30 lbs., and work outside in all weather conditions 2 year college degree or equivalent Valid Driver's License and acceptable driving record

Job Type:

Full-time Pay:

$23.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Everett, WA 98201 (Preferred) Ability to

Relocate:

Everett, WA 98201: Relocate before starting work (Required)

Work Location:

In person