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GracoRoberts

Customer Service Representative - PCC

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,117 / year median in Washington

-9% projected decline

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Job Description

Customer Service Representative - PCC GracoRoberts - 3.3 Fife, WA Job Details Full-time $23 an hour 22 hours ago Qualifications Spreadsheets Productivity software Full Job Description Pacific Coast Composites is seeking a reliable and detail‑oriented Customer Service Representative to support our customers and internal teams in a fast‑paced aerospace environment. This role plays a critical part in order accuracy, customer satisfaction, and on‑time delivery. If you enjoy working with customers, managing details, and being a key part of operational success, this may be the perfect role for you.
Who We Are:
With more than 30 years of experience, Pacific Coast Composites supplies materials and accessories to the aerospace industry—providing an alternative to large inventories and extended lead times.
Our mission is simple:
give customers what they want, when they want it, in the quantity they need—without compromising quality, ethics, or relationships.
Pay:
$23/hr
Location:
Fife, WA Your Duties:
To provide excellent customer service to our customers via phone, email and written communication. Process purchase orders and credit card payments. Support growth initiatives through dedicate teamwork with a focus on customer satisfaction and retention. Assist all departments in meeting their goals.
Requirements:
One year of experience in customer service-related position. Excellent time management skills. Knowledge of Office Suites, including Excel.