Customer Service Representative I Regal Logistics

LLC - 2.8

Fife, WA Job Details Full-time $19.50 an hour 9 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Attention to detail Organizational skills Leadership Full Job Description Regal Logistics in Fife, WA is seeking a Customer Service Representative to join our growing team. The incumbent will be responsible for processing complex customer orders to expedite the delivery of products and services in a professional and timely manner. Regal Logistics is a family owned Third Party Logistics company with nearly four decades of experience as a leading third-party logistics provider. Regal Logistics delivers innovative shipping solutions, state-of-the-art systems, lower costs and better results. Regal is the preferred provider to large, well-known public and private companies. We specialize in mass retailer distribution and offer a comprehensive program of public warehousing, distribution and transportation services including import deconsolidation and cross docking. Regal Logistics provides ideal import/export distribution centers complete with real time inventory, EDI and RFID. Using the latest technologies in our vast distribution centers ensures our customers' merchandise is expedited professionally and cost-effectively.

Major Duties and Responsibilities:

Manages multiple complex customer accounts requiring various compliance guidelines from customers and retailers Pulls batches and processes customer orders Reviews all email communication from/to assigned customer base Provides timely follow-up to customers and ensures complete customer satisfaction Works with customers to resolve issues in a timely, professional, and courteous manner Establishes positive rapport with customers Works closely with warehouse and office personal to ensure orders are processed on schedule Remains updated on customer requirements and department procedures Performs other duties as assigned

Knowledge, Skills and Abilities:

Strong understanding of logistics industry Knowledge of department processes and procedures Strong attention to detail and organizational skills Ability to multi-task in a high volume fast paced environment Excellent oral and written communication skills Strong level of interpersonal skills to work effectively with others Strong problem-solving skills: ability to troubleshoot and resolve issues Strong ten-key and keyboarding skills 9

Paid Holidays Job Type:

Full-time Pay:

$19.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer Service:

1 year (Required)

Work Location:

In person