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Call Center Representative
Career Insights for Call Center Representative
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Scorecard
Based on Washington data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$42,232 / year median in Washington
-2% projected decline
Job Description
Call Center Representative at swipejobs Call Center Representative at swipejobs in mcchord afb, Washington Posted in about 23 hours ago.
Type:
full-time
JOB DESCRIPTION
Call Center reps needed! (No sales are involved). You would be reading Political Surveys and entering answers into a computer. Upon finishing reading surveys, enter results into call-logger and continue. Must be able to read and speak clearly. Previous experience in a call center environment a plus but not required. Role is project-based, and project schedules are communicated prior to start/end of current load. Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.
RESPONSIBILITIES
: Reach out to pre-determined individuals to ask questions and gather survey data. Log answers and call notes into internal database for future/planned review and usage. Work with others and management on KPI's and call metrics, project-based goals. Administrative duties as assigned for data maintenance and upkeep. Pay increases after set number of hours worked, based on manager standards. Hours traditionally fall between 12pm - 5pm (with some variance) M-F, based on workload. Ensure workflow is met within expected metrics and KPI's. Pay increases permanently and repeatedly based on number of hours worked. #cspro 1009796