CALL CENTER TECH SUPPORT

( ON-SITE )

Location:

Langley, WA

THIS IS NOT A REMOTE POSITION

Join our dynamic team at Whidbey Telecom as a Call Center Tech Support Specialist in Langley, WA. We seek dedicated, customer-oriented individuals to provide exceptional technical support for our diverse services. This role involves diagnosing and resolving technical issues, handling alarm calls, and assisting with directory inquiries. If you are a team player with strong communication skills and a passion for technology, we want you on our team. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our supportive work environment. This is an on-site position in our Langley , WA office.

Key Responsibilities:

Provide prompt, courteous, and professional technical support for Whidbey Telecom services. Diagnose and resolve technical issues related to internet, Wi-Fi, email, and web hosting services. Promptly respond to customer callbacks following alarm callouts, adhering to strict authentication protocols. Dispatch residential and business alarm calls and provide basic alarm system troubleshooting. Monitor and respond to alerts for our systems and those of our contracts Escalate unresolved issues to the next level of support promptly. Ensure proper documentation of all interactions handled. Assist telephone customers with directory assistance calls. Collaborate effectively with co-workers to provide fast and effective problem resolution. Perform other duties as assigned.

Minimum Requirements:

Excellent verbal communication skills. Firm working knowledge of the latest operating systems, internet browsers and email clients. Computer hardware, modem, and LAN knowledge a plus. Team player with strong customer service skills. Ability to multi-task and adapt to changing environments and priorities. Ability to work a flexible schedule on-site, including overnight shifts. Successful completion of pre-employment and ongoing drug screens is required. Must be eligible to work in the USA. We welcome qualified applicants from all backgrounds. Employment is contingent upon meeting post-offer requirements in accordance with applicable law. Whidbey Telecom is an Equal Employment Opportunity Employer Whidbey Telecom is a smoke-free and drug-free workplace Salary ranges -

Call Center Technical Support Experience:

Less than 5

Years:

$23.43 to $40.00 per hour 5 to 10

Years:

$27.00 to $45.00 per hour Over 10

Years:

$28.00 to $48.00 per hour Salary ranges are based on available market data for the business sector and geographic location.

Benefits:

Our benefits are designed to help you move forward in your career. We offer a range of benefits and programs to meet employee needs based on eligibility.

They include:

Health, Dental, Vision, and Life Insurance Paid Time Off Paid holidays Employee assistance program 401 (k) -Company matching WT Employee service discount ( if eligible ) Other Compensation Apply directly on on careers page: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?

R_ID=6989576

Pay:

$23.43 - $48.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

more years' experience in information technology: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person