Guest Services Coordinator Part-time | 20 Hours per Week Revive Medical Aesthetics is an established medical spa in Longview, Washington, offering advanced aesthetic treatments, skincare, and wellness services in a warm and welcoming environment. We are looking for an experienced, part-time Guest Services Coordinator to join our team. As the first and last point of contact for our clients, this person plays an important role in creating the elevated, personal experience Revive is known for. Our ideal candidate is warm, outgoing, detail-oriented, and comfortable balancing exceptional customer service with scheduling, sales, and administrative responsibilities. Experience in a medical office, aesthetic practice, spa, or other high-touch customer service environment is preferred. Our ideal candidate would be willing to work evenings and some Saturdays. This role will initially help provide additional coverage while members of our team are on maternity leave, so increased hours may be available during that time. Longer-term hours will depend on staffing and business needs, with the potential for the position to grow as Revive continues to grow. Key Responsibilities Welcome clients warmly and create a polished, comfortable experience from arrival through checkout Answer phone calls, texts, emails, and online inquiries Check clients in and out, collect payments, and ensure all forms and client information are complete Schedule appointments accurately Confirm upcoming appointments and assist with rescheduling, cancellations, and waitlist opportunities Educate clients about Revive's services, skincare products, memberships, and current promotions Recommend appropriate booking options and retail products Encourage rebooking and help the team work toward retail, membership, and practice goals Communicate appointment needs and relevant client information to providers and other team members Maintain accurate and confidential electronic client records Handle client questions or concerns with professionalism, care, and sound judgment Maintain an organized front desk, welcoming lobby, and well-stocked client areas Monitor office and front desk supplies and communicate restocking needs Complete opening and closing responsibilities, including daily reports, payment reconciliation, and cash-drawer accuracy Provide administrative support and assist the team wherever needed What We're Looking For A warm, positive, and personable approach to customer service Genuine interest in aesthetics, skincare, and helping clients feel their best Strong communication skills, both in person and over the phone Confidence discussing services, pricing, memberships, policies, and product recommendations A service-minded approach to sales that feels helpful rather than pressured Excellent attention to detail and the ability to maintain accuracy in a busy environment Ability to prioritize, multitask, and stay composed when managing several needs at once Dependability, initiative, and a willingness to take ownership of responsibilities Strong problem-solving skills and the judgment to know when to involve a manager or provider Professional discretion and respect for client privacy Proficiency with email, Google Workspace, and Microsoft Office, with the ability to learn new scheduling and practice-management software Preferred Experience At least one year of customer service, reception, or administrative experience At least one year of sales or retail experience Previous experience in medical aesthetics, a medical office, beauty, skincare, hospitality, or a spa environment Compensation and Benefits Competitive Wage Performance-based bonus opportunities Generous discounts on Revive services and skincare products Potential 401(k) with employer matching for eligible employees Additional employee perks and opportunities for education and growth Expected schedule: Approximately 20 hours per week , depending on staffing and business needs Temporarily increased hours will be available during training and maternity-leave coverage Shift lengths and start and end times may vary Evening and weekend availability required Additional hours may become available as the position and practice grow

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off Application Question(s): Do you have evening(until 6pm) and Saturday (8am-3pm) availability?

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person