Clean and Simple Cleaning is looking for a Client Services & Scheduling Coordinator to join our office team. This role is primarily focused on scheduling, invoicing, troubleshooting, and customer service . We need someone who is organized, dependable, tech-savvy, and able to stay calm when several things are happening at once. What You'll Do Manage and adjust daily and weekly schedules for our cleaning professionals Respond to call-outs, schedule changes, and unexpected issues Communicate with customers and employees by phone, text, and email Handle customer questions, concerns, and follow-up Process invoices and assist with billing questions Maintain accurate notes and customer information in our CRM Troubleshoot problems and help keep the day running smoothly Work closely with our Operations Manager and Field Supervisor We have a designated sales team, so sales is not the primary focus of this position. However, every prospective customer deserves immediate attention. If our sales team is unavailable, you will need to understand our sales process, speak confidently about our services and pricing, gather the necessary information, and help move the customer toward scheduling rather than simply asking them to call back later. This is primarily an office position, although occasional field support may be needed. What We're Looking For Strong customer service and communication skills Organized and detail-oriented Calm under pressure Comfortable making decisions and shifting priorities Strong computer skills and ability to learn new systems Comfortable with Excel/Google Sheets and CRM software Good note-taking and follow-through Initiative and willingness to solve problems Ability to work independently and as part of a small team Experience in scheduling, dispatch, customer service, invoicing, office administration, hospitality, healthcare scheduling, or service-based businesses is helpful. High school diploma or equivalent required. College education is a plus, but not required. Clean and Simple Cleaning has been serving local families for more than 30 years. If you enjoy solving problems, working with people, and keeping a busy day organized, we'd love to hear from you.

Pay:

$23.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Health insurance Paid time off Vision insurance

Work Location:

In person