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CT
Clallam Transit System
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Washington data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,117 / year median in Washington
-9% projected decline
Job Description
Customer Service Representative 830 West Lauridsen Boulevard, Port Angeles, WA $21.43 - $26.79 an hour - Full-time $21.43 - $26.79 an hour - Full-time Position Overview Under the direction of the operations supervisor, the customer service representative (CSR) is the initial contact with the public via telephone for paratransit services provided by Clallam Transit System (CTS). This position evaluates service requests, schedules approved requests, and coordinates service delivery. Provides critical contributions to support CTS's mission. Required Qualifications Possess a high school diploma or high school equivalency certificate (GED) and two years reception and customer service experience; OR any satisfactory equivalent combination of related experience and training that provides required knowledge, abilities, and skills. Summary of Working Conditions This position is not safety-sensitive and is represented by the Amalgamated Transit Union, Local 587. Work variable hours and days including weekends and holidays, based on assigned work. Position is non-exempt and overtime may be required. Benefits CTS offers its eligible employees a generous benefits package, including: 100% employer-paid medical, vision, and dental premiums, with coverage available for qualifying dependents. Basic life and long-term disability insurances with options to purchase additional coverages. Enrollment in Public Employee Retirement System (PERS) pension. Approximately 12 days of general leave accrued over an annual period. Sick leave accrual is 0.025 per hour worked. 11 paid holidays. Paid bereavement leave. Wellness Program $200/$400 annual reimbursement for employee/family. HRA employer contributions, longevity contributions, and waived medical coverage (optional). Post-employment CTS Healthcare Insurance Coverage Credits, as eligible. CTS transit passes for employee and qualifying dependents. Wage begins at $21.43 per hour, moving to $22.77 per hour after successful completion of the 180-day probationary period. CSR's receive pay increases on their anniversaries up to $26.79 (2024-2026 wage scale) and annual cost of living increases.