Customer Service Representative River Road Animal hospital - 3.8 Puyallup, WA Job Details Full-time $18.50 - $20.00 an hour 22 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Phone communication Processing cash transactions Process improvement English High school diploma or GED Associate's degree in Veterinary Technology Customer support Typing Quality data entry Client interaction via phone calls Customer data entry Full Job Description Job Overview River Road Animal Hospital is searching for a strong customer service professional to join our team. The Receptionist supports adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations. If you are ambitious, friendly, and enthusiastic about veterinary medicine we want to meet you! Our team is highly motivated, compassionate, and dedicated to both clients and patients. We are a 5-doctor hospital that promotes excellent customer service and high-quality medicine. We believe in going above and beyond to help our clients. This is a full-time position, with varying hours. We offer extremely competitive wages and excellent employee benefits, including: medical, dental, and vision insurance 401(k) eligibility with employer match, PTO and personal pet discounts. Duties Respond promptly and professionally to customer inquiries via phone, email, or chat. Provide accurate information regarding products, services, and account details. Assist customers with troubleshooting issues and resolving complaints. Maintain detailed records of customer interactions using data entry and CRM systems. Handle cash transactions accurately when necessary. Demonstrate excellent phone etiquette and communication skills at all times. Collaborate with team members to ensure consistent delivery of client services. Analyze customer feedback and issues to identify opportunities for process improvements. Must have at least one year experience as a customer service rep. Qualifications Proven experience in customer support. Strong communication skills in English; bilingual abilities are a plus Ability to handle data entry accurately with fast typing skills Excellent phone etiquette and interpersonal skills. Strong analysis skills to assess customer needs and resolve issues effectively. Ability to work well under pressure while maintaining professionalism. Previous experience with cash handling. This position is ideal for individuals who are motivated by helping others, possess strong communication abilities, and thrive in a fast-paced environment dedicated to delivering exceptional customer service.

Pay:

$18.50 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person