Client Service Coordinator

What We're Looking For We're looking for someone who takes ownership of their work and follows through consistently—someone who notices what needs to be done and takes care of it without needing constant direction. Just as important, you enjoy connecting with people. You're naturally friendly, comfortable interacting with clients, and take pride in creating a positive, welcoming experience for everyone who interacts with our office. Qualifications Prior experience in an administrative, client service, or office support role preferred Strong communication skills, both written and verbal Comfortable and confident managing phone conversations and client interactions Highly organized with strong attention to detail Able to manage multiple tasks and follow through consistently Comfortable learning and using multiple systems (CRM, scheduling tools, etc.) Basic knowledge of Microsoft Office (Excel, Outlook) or similar tools Ability to work independently while staying aligned with a team Nice to Have [but not required] Experience in financial services, insurance, or a professional office environment Familiarity with CRM and workflow tools (e.g., Salesforce, Asana, Zocks) This role may not be a great fit if you: Prefer variety over consistency and routine Tend to lose interest in repetitive or detail-focused work Feel uncomfortable on the phone or interacting with clients Compensation & Benefits Hourly pay range of $18-$22, based on experience, skillset, and overall fit for the role Paid time off, including vacation, sick time, and holidays SIMPLE retirement plan with employer match Monthly medical allowance Opportunities for bonuses and long-term tenure recognition To be considered for this role, please submit the following to dawn@rockettfinancial.com or via Facebook Messenger - Rockett Financial. Your resume Three professional references A short video (1-2 minutes) responding to the following prompt: "Please introduce yourself and tell us about a time you were responsible for keeping something organized or on track for others. What was your role, and how did you ensure everything was handled well?" Please note: Complete application materials are required for consideration. Applications missing any of the above components will not be reviewed.

Pay:

$18.00 - $22.00 per hour

Benefits:

Paid time off Retirement plan

Work Location:

In person