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On Guard Richland Self Storage

Customer Service Associate

Career Insights for Customer Service Representative (General)

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Based on Washington data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,117 / year median in Washington

-9% projected decline

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Job Description

Customer Service Associate , (Richland, WA) On Guard Richland Self Storage Part-Time (2 days week; 16+hrs/week)•Are you looking for a challenging but rewarding career change? I f so, the storage/property management industry may be perfect for you! We will train you on everything you need to know to do the job right! If you are self-motivated, and have experience in any of the following, we want to talk to you! Retail sales experience Customer service experience Apartment leasing experience Property maintenance•10-15% outside primary office duties The ideal candidate will always maintain a welcoming property, recommend storage solutions to our customers, provide stellar customer service and possess strong administrative skills. This role requires some office and computer experience. T his is a part-time position with a strong, stable company. 1-3 years of customer service, sales or property management preferred.
Duties include:
Provide outstanding customer service at all times Open and close the office each day in a timely manner Show and rent spaces Executes all documents associated with leasing Maintain office files Assist in the preparation of reports Assist with the maintenance of the storage facility. 10-15% time outdoor duties including cleaning out units. Answer telephone/email inquiries and provide administrative assistance to tenants. Maintain facility, clean hallways, doors and vacated spaces as needed. Keep the property and office clean and organized. Includes mop or sweep hallways, pick up trash in parking areas as needed. Control delinquency through phone contact and letters as necessary Stock and sell locks and other merchandise Other duties as assigned
Schedule:
must be available to work Sunday 9:30am•5:00pm/Monday 9:30am•6:00pm. Additional hours include two 1/2 days a month, and occasional fill in for the manager as needed.
Compensation:
Pay $18.00•$20.00 hourly, overtime non-exempt Reliable transportation and valid driver's license required; Employment is contingent upon successful completion of background screening. Come join one of the largest regional self-storage management companies with properties throughout the Pacific Northwest!
To Apply:
Please include your resume and complete the survey questions below.
Equal Opportunity Employer Pay:
$18.00•$20.00 per hour Application Question(s): This is a part-time role. Do you prefer Full-Time? The scheduled days are Sunday & Monday each week; with flexibility to work up to 1 to 2 additional weekdays a month. Are you available to work this schedule?
Experience:
Customer Service:
2 years (Required)
Microsoft Office:
2 years (Required)
License/Certification:
Driver's License (Required)
Work Location:
In person