A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative (Onsite) Full-Time | Seattle, WA Area A leading residential home services company serving the greater Seattle area is seeking a full-time, onsite Customer Service Representative to join our growing team. We provide residential plumbing, heating, cooling, electrical, drain, and sewer services and are committed to delivering exceptional customer experiences through outstanding service. The Customer Service Representative plays a key role in supporting our customers and field team by responding to inquiries, scheduling service appointments, making outbound calls, and ensuring technicians have a full schedule of jobs each day. This position requires excellent communication skills, strong organizational abilities, and a customer-first mindset.
Benefits Pay:
$20-$24 per hour DOE Performance bonus opportunity Up to 2 weeks of paid vacation 401(k) with company match Medical, Dental, and Vision coverage for employees and eligible dependents Company-paid life insurance Supplemental life and AD&D insurance Short-Term and Long-Term Disability insurance Critical Illness insurance Employee discounts Career growth opportunities Employee referral bonus program Key Responsibilities Respond to customer inquiries via phone and email in a timely, professional manner. Schedule plumbing, HVAC, and electrical service appointments while maximizing technician productivity. Make outbound calls to customers regarding service requests, appointment confirmations, and follow-up opportunities. Update customer information accurately within the CRM system. Monitor daily schedules and coordinate with field staff to ensure efficient service delivery. Provide customers with information regarding services, pricing, and availability. Manage a high volume of inbound and outbound calls while maintaining excellent customer service. Collaborate with dispatch and scheduling teams to optimize technician routes and minimize downtime. Promote available services, maintenance plans, and seasonal promotions when appropriate. Qualifications 1-2 years of customer service experience; home services industry experience preferred. Excellent verbal and written communication skills. Strong organizational, time management, and multitasking abilities. Comfortable handling high call volumes in a fast-paced environment. Experience with CRM or customer service software. Positive attitude with a strong commitment to delivering exceptional customer experiences. Willingness to learn new systems, processes, and technologies. Compensation The hourly pay range for this position is $20-$24 per hour , depending on experience and qualifications, with additional performance bonus opportunities. Actual compensation is based on factors including relevant experience, skills, training, business needs, and market conditions. Additional incentive programs and annual bonus eligibility may also be available. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.
Pay:
$20.00 - $24.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance
