HVAC Customer Service Representative (CSR) Bob's Heating and Air Conditioning, LLC - 3.2 Woodinville, WA Job Details Full-time $21 an hour 9 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Referral program Qualifications Customer relationship building Interpersonal skills Customer service Writing skills Basic math Client rapport building High school diploma or GED Inside sales Activity sales targets Typing Productivity software Full Job Description Bob's Heating & Air Conditioning is hiring for the position of Customer Service Representative (CSR). The Customer Service Representative (CSR) daily activities include general clerical and task-oriented work while projecting a positive, professional company image through in person and phone interaction. This role also includes an inside sales component, providing customers with replacement equipment solutions over the phone. By identifying customer needs and recommending appropriate products and services, the CSR has the opportunity to earn additional incentive pay that significantly enhances total compensation.

You are:

A reliable, professional individual who can provide exceptional customer service support to a growing and ever-changing division. This position requires excellent interpersonal and communication skills to build and maintain relationships with customers and team members. The Customer Service Representative (CSR) is passionate about customer service, has an excellent phone presence, and enjoys identifying sales opportunities that benefit the customer. The ideal candidate thrives in a fast-paced environment, has a team first mentality, and is motivated by performance-based incentives. We are : Bob's Heating & Air Conditioning-the HVAC company with the big colorful logo and the recognizable trucks that you see all over Puget Sound. In its third generation, our family-owned business has developed into the region's largest all-residential HVAC company by providing quality service to our customers since 1957. We also pride ourselves in being one of the leading employers of choice in Western Washington.

Compensation and Benefits:

Competitive base wage of $21.00/hr Significant additional earning potential through performance-based incentive pay. Discretionary Company Bonuses Medical/Dental/Vision/Life benefit package for team members and family Short-Term Disability and Long-Term Disability optional benefit 401K plan with a match of 50% of the first 4% Paid Time Off (PTO) Team members will accrue 80 hours of PTO in their first year Six (6) paid holidays CSR Responsibilities include: Maintain constant contact with new and existing customers. Educate customers on products, services, and replacement equipment options. Identify customer needs and recommend replacement equipment solutions over the phone. Generate sales opportunities and close replacement equipment sales while delivering exceptional customer service. Schedule and dispatch in field Team Members. Answer telephones and respond to customer inquiries professionally. Enter data completely and accurately and file paperwork. Perform general clerical duties associated with an office environment. Support fellow staff members. Other duties as assigned.

Education:

High school diploma or equivalent Skills and Qualifications Requirements include: Basic reading, writing, and arithmetic skills. Sales experience or a willingness to develop inside sales skills and confidently sell over the phone. Strong customer service skills with the ability to build rapport and earn customer trust. Excellent verbal and written communication skills. Strong problem solving and decision-making skills. Professionalism when navigating customer concerns. Proficiency in typing and Microsoft Office. CRM software experience, such as GoldMine, is a plus. Self-motivated with a results driven mindset and the ability to meet individual sales goals.

Requirements:

Background check and pre-hire drug screening Please visit us at http://www.bobsheating.com/aboutus/careers to submit your resume and application.

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Inside sales: 1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person