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Water-Right's Clean Water Center

Customer Service Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on Wisconsin data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,960 / year median in Wisconsin

-0% projected decline

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Job Description

The Clean Water Center is your one stop water resource. We provide extensive testing, inspection, consultation and treatment to solve water quality issues of any kind. The Clean Water Center is a subsidiary of AO Smith an industry leader and international manufacturer of water heating and treatment equipment headquartered in Milwaukee, WI. The Customer Service Representative will be responsible for outbound and inbound phone calls to schedule service and sales opportunities, acting as main point of contact in the department for contractor orders & scheduling, data entry, helping walk in retail customers, sales order entry, placing reminder calls to existing customers, and other tasks as assigned. The person selected for this position must be very outgoing and personable, have great organizational skills, and be a strong multi-tasker. A basic understanding of accounts receivable and sales order creation is strongly preferred. SAP Experience or SalesForce is a plus but not required. This position is in a rapidly changing environment that requires the Customer Service Representative to adapt on the fly while adhering to company policy and procedure. They must be able to work as a team and as an individual, and have to be an outstanding communicator. The person selected must also be able to lift 50lbs at a time to assist showroom customers with loading items in their vehicle as needed.
Pay:
$18.00 - $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance