A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Enjoy adjustable schedules that suit your lifestyle.
Growth :
Advance your career with opportunities for professional development.
Culture :
Experience a fun and supportive team environment where you'll feel like family.
Rewards :
Benefit from employee discounts, 401(k) matching, and a comprehensive benefits package for full-time employees.
Primary Objectives of Position:
To sell, distribute and market feed products and maintain office efficiency in a manner that will optimize the cooperative's market share and savings, improve the cooperative's efficiency, help achieve the cooperative's mission and goals, and result in outstanding customer service. To invoice customers for products sold, in an accurate and timely manner, on a daily basis. Uphold all Cooperative policies. Observe OSHA, state, and federal safety regulations. Responsibilities of the
Position:
The CSR responsibilities involve inside sales, service, reporting, recordkeeping, communications, assist with inventory tracking, ordering, receiving, organize promotions, and other duties as assigned by management. This position requires a high level of detail - accuracy is critical. Maintain a positive attitude that promotes team work within the cooperative and a favorable image of the cooperative. Assist in maintaining compliance by completing yearly, monthly and daily, regulatory requirements and Allied Cooperative compliance and reporting paperwork. Ensure customer satisfaction through excellent customer service. Attend all product updates and service training sessions Accurately record customer orders, and invoice accordingly. Correctly identify and use proper resources for assistance. Ensure customers are informed of safe product handling and that they receive the proper documentation along with the invoice. Follow all national, federal and cooperative policies and codes Observe and report any unusual activity, problems, and customers' complaints to your supervisor Do not extend credit to patrons who have not been approved by the credit manager Maintain office equipment and work area in a neat and clean manner.
Qualifications:
Organizational skills / Time management Attention to detail / accurate Computer skills Microsoft word and excel Team Player - working well with others.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
