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Prime Financial Credit Union

Call Center Representative

Pay: $37,440/yr

Posted: 07/14/2026

Location: Cudahy, WI (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/25/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$38,274 / year median in Wisconsin

-5% projected decline

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Job Description

Member Support Representative -

Full Time Location:

Call Center Branch - 5656 S. Packard Ave, Cudahy, WI Giving back since 1923… our history says it all! Prime Financial Credit Union has proudly served our members and community for over 100 years. We foster a culture built on trust, innovation, teamwork, and fun. When you join Prime, you become part of a team that is creative, diverse, energetic, and passionate about helping members reach their financial goals. We offer competitive benefits , career development opportunities, and the training needed to grow into leadership roles. If you enjoy helping others and take pride in building strong member relationships, we invite you to apply! About the Role We are currently seeking a Full-Time Member Support Representative for our Call Center Branch. This position is trained in all areas of member service and plays an essential role in delivering an exceptional member experience. What You'll Do Answer inbound member calls Assist with transactions and account inquiries Provide accurate information and solutions based on member needs Identify opportunities to strengthen and expand member relationships Deliver friendly, high-quality service in every interaction Qualifications Strong communication and customer service skills Attention to detail and accuracy Ability to learn and follow financial procedures A positive attitude and commitment to teamwork Spanish-speaking is a plus Why Join Prime Financial Credit Union? Competitive pay and full benefits package Supportive, people-focused culture Training and development programs Opportunities for advancement A mission-driven workplace where you make a real impact If this Call Center Member Support role—and Prime's culture—feels like the right fit for you, apply today!

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Call Center:

1 year (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person