Type:

full-time

Job Description:

SUMMARY Seeking a detail-oriented Customer Service Representative to manage order processing, customer communication, and internal coordination. This role combines customer interaction with operational support, offering visibility into production workflows and cross-functional collaboration.

RESPONSIBILITIES

Respond to customer inquiries via phone, email, and other channels while building strong working relationships Process incoming orders, generate sales and production documentation, and confirm details with customers Provide accurate pricing, availability, and delivery timelines Track open orders and communicate timely updates to customers Coordinate order completion and prepare shipments, including necessary documentation Resolve customer concerns related to orders, billing, or product issues and recommend solutions Support internal sales teams with order updates and customer needs Maintain and update customer records, including new account setup and shipping details Review order backlogs and collaborate with internal teams to improve turnaround times Prepare and organize production-related documentation and job details Maintain organized records, reports, and filing systems Assist with shop floor or operational support tasks when needed

QUALIFICATIONS

Prior experience in customer service, order processing, or administrative support preferred Strong communication skills with the ability to manage multiple tasks and priorities Comfortable using computer systems and standard office software High attention to detail and strong organizational skills Ability to collaborate effectively with multiple departments Exposure to manufacturing or technical environments is a plus

BENEFITS

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