Compensation:

$15.00 - $18.00 per hour, W2, based on qualifications\n

Schedule:

40 hours/week, shifts between 7:00 AM - 6:00 PM CST\n

Position Overview:

\nThis role focuses on delivering a distinctive client experience by optimally resolving questions and inquiries from Financial Representatives and clients. The ideal candidate will take ownership of calls, serve as a trusted advocate, and exhibit skill in de-escalating servicing concerns while handling phone and transactional responsibilities with a high degree of accuracy.\n

Key Responsibilities:

\nOptimally resolve questions and inquiries from Financial Reps and clients\nTake ownership of calls and anticipate future issues to avoid repeat calls and unnecessary call transfers\nServe as a trusted advocate for Financial Representatives and partner with them to meet the needs of clients\nEducate clients and Financial Representatives on the client website and self-service capabilities\nDevelop professional relationships with clients to improve brand dedication\nExhibit skill in de-escalating servicing concerns\nAchieve efficiency standards and goals while maintaining the highest level of customer service\nHandle phone and transactional responsibilities while maintaining confidential information appropriately\nMulti-task between phone and casework/transactional duties with a high degree of accuracy\nWork independently and with a team to consistently find opportunities to improve work processes\nAd to strict confidentiality and privacy standards\nDemonstrate a willingness to shift work priorities to meet business and customer demands\n

Primary Requirements:

\nExperience providing accurate and effective customer assistance\nStrong analytical and critical thinking skills\nComputer data entry experience\nAbility to perform keyboardingputer skills accurately and efficiently\nProven ability to useputer software packages, including Word, Excel, and PowerPoint\n

Desired Skills:

\n1st tier technical support experience\nOnly candidates available and ready to work directly as Genesis10 employees will be considered for this position.\nIf you have the described qualifications and are interested in this exciting opportunity, please !\nRanked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.\nFor contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:\nAccess to hundreds of clients, most who have been working with Genesis10 for 5-20+ years\nThe opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years\nAccess to an experienced, caring recruiting team (more than 7 years of experience, on average)\nBehavioral Health Platform\nMedical, Dental, Vision\nHealth Savings Account\nVoluntary Hospital Indemnity (Critical Illness & Accident)\nVoluntary Term Life Insurance\n401K\nSick Pay (for applicable states/municipalities)\nCommuter Benefits (Dallas, NYC, SF, and Illinois)\nFor multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.\nGenesis10 is an Equal Opportunity Employer. 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