Customer Service Representative

Customer Service Representative Diversified Benefit Services

• 4.0 Hartland, WI Job Details Full-time $19 an hour Benefits Paid training Flexible spending account Qualifications Phone communication Regulatory compliance in claims processing Data entry Typing Claims documentation management Communication skills Entry level Client interaction via phone calls Full Job Description Customer Service Representative
• Benefit Plans & Claims Processing Opening created by internal promotion
• come grow with us! Are you the kind of person who can turn a benefits question into a clear, confident answer? Do you thrive on the phone and take pride in precision? If so, we'd like to meet you. We're adding a Customer Service Representative to our team following a recent internal promotion
• proof that growth and advancement are real here!

What You'll Do Deliver exceptional, high-touch phone support to participants enrolled in tax-advantaged benefit plans Educate members on Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Independent Coverage HRAs (ICHRAs) plan guidelines and eligibility requirements Accurately screen, review, and enter claims in accordance with plan documents and IRS regulations Troubleshoot issues, resolve discrepancies, and ensure timely claim processing Maintain meticulous documentation and data integrity What We're Looking For Proven ability to provide a high level of customer service Strong phone presence with clear, professional communication skills Demonstrate strong attention to detail and demonstrate a high level of accuracy in work Possess proficient data entry and keyboarding skills Previous experience in a claims or insurance environment is a plus Why This Role Stands Out Direct impact on participants navigating important healthcare and financial benefits Exposure to tax-advantaged benefit plans (FSAs, HRAs, ICHRAs) Comprehensive and layered paid training program that provides the tools and hands on resources for success in this role Clear path for advancement—this opening exists because someone was promoted Collaborative team environment focused on service excellence If you're service-driven, process-oriented, and ready to grow within a stable and specialized industry, we want to connect. Apply today and take the next step in your customer service career!

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