Bluffview Memory Care, a Community Based Residential Facility serving persons with Alzheimer's and related dementias is seeking to hire a Customer Service Representative who is an enthusiastic and organized applicant to join our growing team. The Customer Service Representative role is primarily responsible for: Creating a welcoming and collaborative reception area in a positive manner Maintaining collaborative communications throughout the facility Performing clerical, reception, resident communications, and human resource administrative duties as assigned Greeting and receiving visitors, routing telephone calls, and completing a variety of other administrative tasks as assigned Qualifications/Abilities for the Customer Service Rep/Scheduler (aka, Coordinator): Be at least 21 years of age Exhibit the capacity to professionally respond to the needs of the residents and manage the complexity of the front reception area of a CBRF. Experience working in a healthcare related field having direct contact with one or more of the client groups identified under s.

DHS 83.02

(16) Minimum of a High School Diploma required, or an Administrative Assistant Degree, or an Associate Degree in a Healthcare or Business Management related field a plus, or equivalent work experience shall be considered. Prior experience working in an office setting in a CBRF preferred, but not necessary Possess knowledge of Wisconsin DHS Chapter 83; prior experience with HIPAA rules and regulations preferred Strong ability to demonstrate a professional and courteous manner Prior experience in settings requiring a strong ability to multi-task in a front desk area Prior experience in the mastery of a multi-line phone system Preferred experience or an exceptional ability to organize and schedule tasks as well as staff Proficient in Microsoft Office; Word, Excel, Outlook Prior experience in General Accounting Must be willing to participate in an on-call rotation (8-week rotation) General reception/clerical duties for the Customer Service Representative include but are not limited to: Answer phones and provide excellent customer service to callers. Direct callers to proper personnel or voicemail box. Take and relay messages. Provide callers with general information; screening calls for the appropriate party to transfer to. Maintain resident confidentiality HIPAA. Allow visitors to enter/exit facility using a key fob remote. Greet and direct visitors to a destination in a pleasant and helpful manner. File documents. Check mail daily/direct mail/process mail. Send and receive faxes; check the fax machine for orders and communications. Maintain communication with Resident Care Coordinators and other staff via walkie-talkie and/or phone extensions A wide variety of administrative assistant duties including assisting with scheduling of resident care givers. Human Resource assistance duties for the Customer Service Representative include but not limited to: Enroll employees in training Assist in set-up and scheduling of training Assist managers with discipline; documentation and recording as directed by Administrator/Coordinators (if needed) Update staff attendance Update employee phone list (Employee list) Update nameplates Serve as mediator & liaison between staff, managers, and guests Other general duties as required. We are an equal opportunity employer; offering FTE benefits at 90 days including PTO, health, elective dental, vision, and life and

SIMPLE 401K.

Job Type:

Full-time Hourly position: Hours of work, M-F 9:00 am - 5:30 pm

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person