OBJECTIVE

Under the direct supervision of the City Assessor, this position performs a variety of customer service, technical administrative support, records management, and property assessment support functions in support of the City Assessor's Office. This position serves as a primary point of contact for property owners, employees, outside agencies, and the public by providing assessment-related information, maintaining property ownership and assessment records, processing property transactions, coordinating inspections, conducting research, preparing reports and documentation, and supporting statutory assessment processes and daily office operations.

WORKING RELATIONSHIPS

Reports to: City Assessor. May receive direction from the Deputy City Assessor.

Supervision Exercised:

Has no regular supervisory duties.

Working Relationships:

Maintains regular and effective working relationships with Department, Division, and Office Heads, City employees, customers, vendors, suppliers, property owners, realtors, appraisers, other governmental agencies,and the general public.

EXAMPLE OF DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Provide courteous, professional, and responsive customer service to property owners, residents, employees, and the public by responding to inquiries and referring complex matters to appropriate staff. Receive, review, process, verify, maintain, and update property ownership records, deeds, Wisconsin Real Estate Transfer Returns, permits, inspections, legal descriptions, mobile home records, and other assessment-related information, including records associated with transfers, splits, merges, annexations, and other property transactions. Research, obtain, verify, and reconcile property ownership records, historical files, assessment information, and related documentation from internal and external sources to maintain accurate property records. Prepare and maintain property inspection workflows for, permit, sale, owner request for reviews and periodic review records. Print supporting documentation and perform quality control review to ensure all yearly inspections are completed. Assist with the preparation, review, compilation, submission, maintenance, recordkeeping, and administrative support activities related to Open Book, Board of Review, Department of Revenue reporting requirements, statutory filings, assessment documentation, and other regulatory assessment functions. Analyze, research, and resolve complex property ownership, assessment, and recordkeeping issues utilizing legal descriptions, plats, surveys, maps, GIS resources, historical records, and other information sources. Review and process vacant land sales information and assist property owners, staff, and other stakeholders with questions related to sales data and assessment records. Create, maintain, generate, and distribute reports using assessment software, Crystal Reports, database reporting tools, and other department-specific applications. Maintain and update department website content and assist with management of public-facing electronic information resources. Serve as a technical resource and provide training, mentoring, and guidance to employees regarding property records, assessment procedures, records management practices, customer service standards, office systems, and department-specific software applications. Schedule appointments, inspections, and meetings, maintain calendars, and complete associated data entry and recordkeeping activities. Prepare correspondence, notices, forms, reports, and other documents; receive, sort, scan, file, distribute, and maintain incoming and outgoing mail, records, and correspondence; and provide general clerical and administrative support, including records maintenance, document preparation, supply ordering, and other office support functions. Maintain confidentiality of information in accordance with applicable laws, regulations, City policies, and office procedures. Follow all safety regulations, policies, and procedures; report unsafe conditions, acts, or accidents to a supervisor; and support emergency operations and disaster response activities when assigned. In the event of a declared emergency, disaster, or activation of the City's Emergency Operations Center, may be assigned duties and responsibilities outside the normal scope of work in support of City operations and emergency response activities.

SUPPLEMENTAL INFORMATION EQUIPMENT, INSTRUMENTS, AND MACHINES

Operates and utilizes a variety of office equipment and technology, including personal computers, multi-line telephone systems, printers, copiers, scanners, calculators, mobile communication devices, and other standard office equipment. Utilizes Microsoft Office Suite (Outlook, Word, Excel, Access and Teams), GIS, electronic records management systems, Computer Assisted Mass Appraisal (CAMA) software, property records management systems, property ownership databases, permit tracking systems, document management systems, and other department-specific applications used to maintain assessment records and support statutory assessment functions. Operates a city vehicle. May require access to personal or public transportation for attendance at meetings, training sessions, or other job-related activities.

WORKING CONDITIONS AND PHYSICAL FACTORS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

This position primarily works in a standard office environment and regularly performs sedentary work, including prolonged periods of sitting and computer use. The employee frequently communicates with customers, employees, and the public in person, by telephone, and through electronic communication methods. Work is generally performed in a comfortable office setting with a noise level ranging from quiet to moderately noisy. Occasional exposure to outdoor weather conditions may occur when conducting job-related activities. Employees may occasionally visit utility facilities, construction sites, or other operational locations where exposure to moving equipment, uneven surfaces, dust, noise, or varying weather conditions may be encountered.

Physical Demands :

The position occasionally requires standing, walking, bending, reaching, stooping, and lifting, carrying, pushing, or pulling materials weighing up to 25 pounds. Frequent use of hands and fingers is required to operate computers, telephones, calculators, and other office equipment. The employee must possess sufficient manual dexterity, hand-eye coordination, and visual acuity to perform data entry, review documents, and operate office technology. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to read, analyze, interpret, and communicate information accurately and effectively.

Work Schedule and Additional Requirements:

This position typically works a Monday through Friday schedule from 7:30 a.m. to 4:30 p.m., totaling 40 hours per week. Additional hours may occasionally be required to meet operational needs. This position is designated as non-safety-sensitive for purposes of drug and alcohol testing.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position, or is responsive to the needs of the City of Janesville. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The City of Janesville, Wisconsin, is an Equal Employment Opportunity Employer. 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