Customer Service Representative (CSR) Posted on November 6, 2025 by JMJ Phillip We are seeking a reliable and detail-oriented Customer Service Representative (CSR) to provide outstanding support to customers, ensuring a positive experience from inquiry to resolution. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a proactive attitude toward assisting clients and internal teams. Position Responsibilities Customer Support Respond promptly to customer inquiries through phone, email, or chat. Provide accurate information regarding products, services, and order status. Handle and resolve customer complaints efficiently and professionally. Order Management Process orders, returns, and exchanges accurately within the system. Coordinate with logistics and operations teams to ensure timely delivery. Monitor open orders and follow up on delays or discrepancies. Documentation & Reporting Maintain updated customer records and account details. Generate reports related to customer feedback, order trends, and performance metrics. Identify recurring issues and recommend process improvements. Prerequisites High school diploma or equivalent; associate or bachelor's degree preferred. Prior experience in customer service, sales support, or administrative roles. Strong verbal and written communication skills. Proficiency in Microsoft Office Suite and CRM software. Excellent organizational skills with the ability to manage multiple priorities. Certifications (Preferred, but not Required) Customer Service Certification (e.g., HDI, ICCS, or similar) Training in conflict resolution or communication skills What the Role Offers Competitive annual salary between $43,680.00 and $49,920.00 Comprehensive benefits package, including health and retirement plans Opportunities for professional development and advancement Supportive work environment with a focus on teamwork and growth Why Jackson? Jackson offers a welcoming and collaborative community, making it an excellent place for professionals seeking stability and growth. The area provides a balanced lifestyle, affordable living, and a strong sense of community—ideal for building both career and personal success. Upload your resume to Apply • Accepted file types: pdf, doc, docx, txt, Max.

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32 MB. Email • Additional Please add me to your mailing list so I hear about new jobs first I'd like to learn about resume writing and career coaching services from Employment BOOST Get 30 days free on Careerology - the #1 platform for job skills gform.initializeOnLoaded( function() {gformInitSpinner( 5, 'https://jmjphillip.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery('#gform_ajax_frame_5').on('load',function(){var contents = jQuery(this).contents().find('•').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_5');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_5').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 ! is_redirect ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_5').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_5').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_5').removeClass('gform_validation_error');}setTimeout( function() { /• delay the scroll by 50 milliseconds to fix a bug in chrome •/ jQuery(document).scrollTop(jQuery('#gform_wrapper_5').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_5').val();gformInitSpinner( 5, 'https://jmjphillip.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [5, current_page]);window['gf_submitting_5'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_5').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_5').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [5]);window['gf_submitting_5'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_5').text());}else{jQuery('#gform_5').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger("gform_pre_post_render", [{ form

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