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Ahlstrom Nonwovens LLC

Technical Customer Service Engineer

Pay: Not specified

Posted: 06/26/2026

Location: Kaukauna, WI (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/19/2026

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What they do

A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.

$41,252 / year median in Wisconsin

-17% projected decline

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Job Description

Technical Customer Service Engineer (5699) Requisition ID 5699

Posted 06/26/2026
Protective Materials
Glass Fiber Tissue BU
Madisonville
Posting Country (1)  Job Description Print Preview Ahlstrom Filtration LLC

Job Location:

215 Nebo Road, Madisonville, KY 42431

Job Title:

Technical Customer Service Engineer

Job Duties:

Ahlstrom Filtration LLC seeks a Technical Customer Service Engineer in Madisonville, KY to ensure all product specifications are up-to-date and in compliance with customer requirements in the glass veil and roll goods manufacturing sector. Provide support to the sales team by supplying customers with Technical Data Sheets (TDS), Safety Data Sheets (SDS), and chemical regulatory statements. Input all WEBs (product codes) into the system and ensure proper formulation/recipes. Perform analysis and testing of customer-rejected glass veil and follows up on implemental solutions. Oversee trial plan by keeping list of product grades and customers updated and schedule trials according to machine availability and capability. Align with customer requirement standards and provide necessary tools for quality control. Provide technical support to customers via email, phone calls, or on-site visits. Responsible for product approvals through issuance of PPAP's Control Plans, FMEA's and customer specific requirements. Ensure consistent application of quality techniques in plant operations. Responsible for laboratory equipment and procedures including gage R&R's, calibration, and replacement. Work on claim resolution between sales force and with customers. Utilize CarelMill, CareLab, Orderplan, 8D, 5 Why, Ishikawa Analysis, and Root Cause Analysis. May travel to various and unanticipated worksites throughout the United States, Mexico and Canada.

Minimum Requirements:

Requires a Bachelor of Science degree in Chemical Engineering plus 2 years of chemical engineering experience with: 1. CarelMill/CarelLab or commercially equivalent production and quality management software; 2. Orderplan or commercially equivalent supply chain software; 3. Machine processes for manufacturing industry; 4.

ISO 9001

Quality Management System, 5. FDA standards for product property measurements and customer product requirements; 6. 5 Why and Lean/6 Sigma root cause analysis problem solving tools; and 7. Paper and roll goods manufacturing sector Interested candidates should submit a resume to career.opportunity@ahlstrom.com or apply online at https://www.ahlstrom.com/careers, referencing job code 00280.