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MARTEN TRANSPORT, LTD

Road Service Advisor

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 3 weeks ago

Location: Mondovi, WI (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/23/2026

Career Insights for Automotive Customer Service Representative

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$54,425 / year median in Wisconsin

+11% projected growth

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Job Description

Road Service Advisor

Department:

Road Service

Location:

Mondovi, WI

PURPOSE:

To insure optimum customer service by efficient and cost-effective handling of maintenance issue of trucks and trailers away from the terminals. Assist drivers in troubleshooting and authorize repairs, provide safe, on-time delivery of product.

RESPONSIBILITIES

1. Contact Repair shops to determine when a shop can look at the equipment. 2. Communicate with fleet manager as to what is happening with the equipment repairs and load status. 3. Authorize necessary repairs on the road considering both safety and cost. 4. Create purchase orders and provide necessary information for audit purposes. 5. Administrate fleet data base by completing fleet assistance sheets and enter data into computer. 6. Coordinate with other terminals for repairs that can possibly be made by sending a Marten Transport, Ltd. mechanic to the sight. 7. Contact repair shops to determine when equipment will be completed. 8. Manage breakdown information by completing necessary paperwork. 9. Communicate breakdown information to proper supervisors if necessary. 10. Create and maintain repair order file. 11. Direct all accident related information to Liability Claims. 12. Monitor the retrieval of warranty parts to be returned to Marten Transport, Ltd. for warranty repairs. 13. Authorize driver accommodations when truck is in the shop. 14. Trouble shoot basic mechanical problems working through driver or road service at tractor location. 15. Manage budget within required guidelines of cost and safety. 16. Other duties as assigned.

RELATIONSHIPS

Daily interactions with drivers, vendors, service managers and all levels of Management.

ABILITIES/SKILLS DESIRED

Knowledge in maintenance for a tractor, trailer and reefer unit. Computer literacy, 10 key accuracy and the knowledge of the usage of an atlas and telephone etiquette. Strong communication skills, both written and verbal.

PHYSICAL REQUIREMENTS

Standing, stooping, bending, manual dexterity, listening/hearing, speaking/verbal.

EDUCATION/TRAINING REQUIRED

High School diploma, one to two years vocational degree or equivalent desired.