A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
If you're looking for a seasonal Customer Service/Sales position where customers matter, teammates support each other, and every day brings a little sweetness, keep reading. We receive a lot of applications. Most people submit a resume and move on. The people we're looking for do a little more! To be considered, submit: ✅ Resume ✅ Cover Letter ✅ A short "Why Me?" message Tell us: Why customer service matters to you How you create exceptional customer experiences How you listen, understand, and support customer needs Why you'd be a great fit for our customer-obsessed team of #Foodies This opportunity is for people who care enough to put thought into their application and want to be part of something special. Only applicants who submit all three required items will be considered for this highly sought-after seasonal role. Join the sweetest team in town. Show us why you're the one.
Summary:
The Customer Service team member plays a key role in building strong, loyal relationships with customers while supporting the Sales Team. This position is responsible for directly managing customer communications, proactively resolving issues, and ensuring a seamless experience across all interactions. The ideal candidate combines empathy, digital savvy, and a passion for delivering exceptional service, helping Maple Ridge Farms stand out in every customer moment.
Essential Duties & Responsibilities:
Own and nurture direct customer relationships through timely phone, email, and digital communication. Investigate and respond to customer inquiries regarding pricing, products, orders, and shipping. Proactively follow up on orders, track shipments, and provide post-sale support, including handling returns, feedback, and escalations. Collaborate closely with the Sales Team to deliver creative solutions that meet customer and client goals. Represent Maple Ridge Farms' values in every customer interaction, building trust and loyalty. Participate in marketing efforts (including social media and digital campaigns) to engage and delight customers. Utilize CRM and business platforms (such as Lakeshore, Microsoft Office, Teams, etc.) to track communications and maintain accurate records. Create and organize documents for both customer-facing and internal use. Serve as a backup for other Support/Sales Team members as needed to ensure workflow continuity. Support trade shows, events, and customer engagement initiatives as required. Demonstrate adaptability, problem-solving, and a willingness to learn new technologies or approaches. Commit to and be accountable for consistently delivering exceptional customer experiences. Proactively anticipate customer needs and questions before issues arise, ensuring a seamless and memorable experience at every touchpoint. Any other task or duty assigned or required.
Skills & Qualifications Technical Skills and Digital Skills:
Experience using CRM, digital communication platforms, and Microsoft Office applications (Word, Excel, PowerPoint, Teams). Ability to quickly learn new tools and adapt to evolving business systems. Independently manage time and multitask effectively in an ever-changing landscape.
Communication, Teamwork & Relationship Skills:
Exceptional oral and written communication skills; professional and empathetic tone. Ability to actively listen and respond to customer needs and feedback. Skilled at building rapport and maintaining positive, solution-oriented relationships with both customers and colleagues. Customer-obsessed, dedicated to exceeding expectations and turning challenges into opportunities for loyalty. Customer & Team Experience Mindset |
Performance & Organization:
Displays emotional intelligence, patience, and positivity—even under pressure. Organized, detail-oriented, and committed to quality. Flexible and proactive in problem-solving to deliver creative resolutions. Team player who thrives in collaborative, inclusive, and diverse environments. Willingness to embrace feedback and drive continuous improvement. Demonstrates safe work practices and participates in creating a positive, supportive team culture
