Big River Repair is looking for a knowledgeable, organized, and customer-focused person to take ownership of our parts counter. This is a central role in the shop. You will work directly with customers, technicians, vendors, service writers, and management to identify and source parts, process counter sales, receive orders, maintain inventory, and make sure the correct parts are available for active repair jobs. This is not a back-room-only parts position. The parts counter is one of the first points of contact for our customers, so strong communication and customer service skills are essential. Big River Repair is currently improving its shop structure, workflow, systems, and division of responsibilities. This position is an important part of that process and will have clear ownership of the parts-counter function. Parts Counter and Customer Service Greet and assist walk-in parts customers Answer incoming parts calls Help customers identify the correct truck, trailer, or equipment parts Process parts counter sales accurately Provide pricing and availability information Communicate professionally when parts are unavailable, delayed, or backordered Follow up with customers when ordered parts arrive Help customers find practical solutions without making promises the shop or vendor cannot meet Maintain a helpful, professional experience at the front counter and over the phone Parts Research, Sourcing, and Ordering Identify and source parts for heavy-duty trucks, trailers, and equipment Research parts using VINs, serial numbers, unit information, part numbers, measurements, and vendor resources Request pricing and availability from vendors Compare cost, availability, quality, and expected delivery dates Order parts for active repair jobs, counter sales, and inventory Track outstanding and backordered parts Communicate parts status to technicians and service staff Maintain accurate vendor and ordering information Receiving and Inventory Receive incoming parts and verify quantities against purchase orders and packing slips Match parts to the correct service order, customer order, or inventory purchase Label and route parts to the correct technician, job, customer, or storage location Maintain organized parts shelves, bins, counter areas, and receiving areas Assist with cycle counts and inventory corrections Help maintain accurate part numbers, descriptions, costs, vendors, and locations Identify low-stock or commonly used parts that may need to be reordered Prevent customer-job parts from becoming mixed with general shop inventory Returns, Warranties, Cores, and Credits Process incorrect, damaged, or unused part returns Track vendor return authorizations Manage core charges and core returns Follow up on warranty claims and vendor credits Make sure credits are properly documented and communicated to the office Keep returned parts organized until they are shipped or picked up Service Department Support Work closely with technicians to identify and order needed parts Help service writers gather parts pricing for estimates Monitor open orders that are delaying repair work Communicate expected delivery dates and changes Assist with customer and unit information when needed Help keep repair jobs moving by following through on parts-related questions Coordinate with management and the back office when an order, return, credit, or invoice needs additional attention What We're Looking For Parts-counter experience in automotive, diesel, heavy truck, equipment, agricultural, industrial, or a related field is strongly preferred Mechanical knowledge and the ability to identify or research parts Strong customer-service and communication skills Patience when assisting customers who may not know the exact part they need Strong organization and attention to detail Ability to manage several open requests without losing track of them Comfortable using computers, vendor websites, email, and business software Dependable attendance and consistent follow-through Ability to work independently while communicating with the rest of the team Willingness to learn Big River Repair's systems and improved shop processes Experience with Fullbay or another repair-shop management system is helpful but not required. We may consider someone without direct heavy-duty parts-counter experience if they have strong mechanical knowledge, excellent customer service skills, and experience researching or ordering automotive, equipment, agricultural, or industrial parts. About Big River Repair Big River Repair is a growing independent repair company serving heavy-duty trucks, trailers, agricultural equipment, construction equipment, forestry and logging equipment, and other diesel-powered machinery. We are improving how work moves through the shop by creating clearer responsibilities, strengthening communication, and giving each position ownership of its part of the process. The person in this role will be the primary point of contact at the parts counter and an important connection between our customers, technicians, vendors, and service department.

Pay:

$20.00 - $27.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person