UFP Retail Solutions Customer Service Representative UFP Industries, Inc United States, Wisconsin, Prairie Du Chien 1801 East Lessard Street (Show on map) Jul 08, 2026 Job Summary The Customer Service Representative is responsible for providing support for the brands, products and programs within UFP Retail Solutions. They interact with customers through various communication methods to assist with pre-purchase, in-purchase, and post-purchase inquiries. In addition, they are expected to provide a high level and consistent customer experience to new and existing customers. This individual works under general supervision but a certain degree of creativity and latitude is required. They will rely on pre-established guidelines to perform the functions of the job Principle Duties and Responsibilities Maintains a positive, empathetic, and professional attitude toward customers at all times
Responds promptly to customer inquiries
Communicates with customers through various channels
Respond to a high volume of incoming calls
Acknowledges and resolves customer complaints
Knows our brands, products and systems well to answer questions quickly and efficiently
Processes orders, forms, applications, and requests
Keeps records of customer interactions, transactions, comments, and complaints through CRM platform
Communicates and coordinates with colleagues as necessary
Provides feedback on the efficiency of the customer service process
Ensures customer satisfaction and provide professional customer support
Attends various product trainings, as needed
Prepares various reports and correspondence as required
Time-management and organizations skills
Performs other duties as required. Qualifications Knowledge Required Minimum of high school graduate
1-3 years of experience in customer service or related field is preferred
Working knowledge and proficiency in the use of computer and business-related software, including CRM platforms and Microsoft applications (Excel, Word, Teams, and Outlook)
Working knowledge of various office equipment (computer terminal, scanner, etc.) Skills and abilities Proficiency in the use of the English language in reading, writing and speaking
Proficiency in the use of business math
Ability to successfully communicate with all organizational levels
Ability to communicate clearly via phone and email with co-workers and management
Ability to organize and prioritize workload and manage time
Ability to work hours mandated by management
Ability to pass a drug test Conduct Highly motivated and enthusiastic
Good communication and interpersonal skills
Strong organization skills and detail oriented
Be a team player and support the Company's goals.
Conducts in a professional manner. Working Conditions Requires being consistently available during normal working business hours, sitting/standing at a desk for extended periods of time. Occasional weekends required. The Company is an Equal Opportunity Employer.