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Befour, Inc.

Customer Service / Order Processing (Flex Hours)

Career Insights for Customer Service Representative (General)

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Based on Wisconsin data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,960 / year median in Wisconsin

-0% projected decline

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Job Description

Looking for an opportunity where you can make your mark within a small, yet growing manufacturing company, wear multiple hats, perform daily tasks needed in a small office setting? If yes, then this position might be for you. We are looking to fulfil an Office Assistant/Customer Service position. This position will report to the President. Primary duties will include answering phone calls, processing orders/order entry, emailing pdf invoices and tracking information, generating quotes and Return Authorizations, providing unmatched customer service and contributing to the over-all success of the company. Responsibilities will include, but are not limited to:
  • Answer phones and assist customers by answering questions
  • Process customer Purchase Orders and enter into MRP system
  • Generate shipping price estimates
  • Provide office backup assistance when needed
  • Assist in general marketing projects
  • Generating UPS shipping labels and Bill of Ladings for freight shipments
Qualifications:
  • 1+ years of office experience
  • Willingness to 'pitch-in' and help where needed within the aspects of a day-to-day office setting
  • Attention to detail and strong organizational traits
  • Excellent oral and written communication skills
  • Ability to work in a team environment yet capable of autonomy and self-motivation
  • Excels in time management
  • Proficient computer skills and business acumen Befour is a producer of performance digital weighing scales and digital height measurement devices.
Manufactured in the United States, our leading-edge products are designed for use in the medical, sports, and fitness markets. We are a small family-owned business that takes pride in the quality of products and our high level of customer service. Befour is located twenty miles north of Milwaukee in Saukville, WI.
Pay:
$14.00 - $16.00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off
Shift:
8 hour shift Day shift
Education:
High school or equivalent (Preferred)
Experience:
Client Services & Customer Support:
1 year (Preferred)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Flexible Work Schedules
  • Health Insurance
  • Dental Insurance