Job Description Position Title:

Customer Service Wage:

$24.00

$25.

00/hour Feeling underpaid or undervalued? This could be the position that you deserve! QPS Employment Group has a great opportunity available in Customer Service at a company in Mount Pleasant, WI. This is a potential for hire position. Apply today!

Customer Service Responsibilities:

Receive and process both domestic and international orders in company-based ERP system
Determine product availability, pricing, and delivery methods, understanding special customer requirements; checks for accuracy and completeness, and communicates with customers regularly
Work with multiple departments such as Supply Chain, Planning, Quality, and the Warehousing teams to resolve any customer issues
Field and own customer related product issues/customer service requests (CSRs) by gathering the relevant information from the customer, assigning responsible parties for the specific issue the customer needs resolution for
Develop and maintain cross-functional partnerships for all upstream and downstream teams to identify improvement opportunities and implement successful change
Update customer specific data in company-based ERP System and other systems to ensure accuracy in customer information
Field requests to appropriate teams or affiliate plants
Perform accounts receivable tasks including daily customer invoicing, collection of past due invoices, assisting accounting in rectifying customer account as needed
Participate in and complete monthly trainings as required
Submit samples and documentation requests on behalf of Sales as needed Requirements for

Customer Service:

Bachelor's Degree or 1-2 years equivalent experience preferred
Ability to read, write and speak English and Spanish fluently; ability to speak Portuguese is a benefit
Working knowledge of logistics and manufacturing processes
Possesses working knowledge in Microsoft Office programs, SAP and Batch Master
Ability to perform conversion calculations with units of measure, money and other basic math functions as needed
Excellent interpersonal skills
Good communication skills
Ability to work effectively within a team environment and collaborate on issues
Familiarity with delivery schedules, routing, incoterms and carriers preferred
Proven lean process improvement mindset
Ability to flex and adapt to change
Food industry knowledge a plus

IND012 QPS

Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS?

Access to sought-after positions with leading employers
Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers!

We will never ask you to pay a fee. Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer. 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