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CARDINAL HEATING & AIR CONDITIONING LP
Customer Service Rep (CSR)
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Wisconsin data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,960 / year median in Wisconsin
-0% projected decline
Job Description
Customer Service Rep (CSR)
CARDINAL HEATING & AIR CONDITIONING LP - 4.3
Sun Prairie, WI Job Details Full-time $23 - $24 an hour 14 hours ago Benefits Paid holidays Health insurance Paid time off 401(k) 4% Match Uniform allowance 401(k) matching Life insurance Qualifications Customer follow-ups Service scheduling Online booking platforms Social media platforms Customer engagement Individual consumer customer service Entry level Office phone management Quality data entry Customer data entry Full Job Description No heat in the winter. No AC in the summer. A leaking pipe that can't wait. This isn't just customer service—it's being there when customers need us most. We're looking for a Customer Service Representative who can stay calm under pressure, move quickly, and deliver an exceptional experience every time.BENEFITS
Medical Insurance:
Health:
50% of the premium is covered byCardinal Dental:
50% of the premium is covered by Cardinal Life insurance: $10,000 is covered by Cardinal 401K with a 4% Company Match Uniform allowance Paid Continuing Education Paid Holidays and PTO Birthday PTO Plus more!RESPONSIBILITIES
This role is 100% on site Monday - Friday Answer phones & book service calls Work with other customer service representatives and dispatchers to achieve daily goals Gather, input, and process all necessary information & data into Service Titan Effectively utilize appropriate scripts Properly complete paperwork in a timely manor Digital dexterity to effectively utilize new & existing technologies Monitor social media booking platforms Contact customers that have requested after hours serviceOUR CORE VALUES
Teamwork :
Support the growth & development of team members to achieve personal & professional successForward Thinking :
Continuously educating ourselves to exceed the industry standardCustomer First :
Going the extra mile to exceed expectationsDo What's Right :
Uphold the highest standards of honesty & integrity Committed toExcellence :
Focused on results & value high performance Cardinal Heating & Air Conditioning is looking for YOU ! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalservice.com Cardinal is an equal-opportunity employer. Monday - Friday 9:30am-6:00pmBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance