Full Job Description About Griffin Armament Griffin Armament is a respected, industry-leading manufacturer in the firearms market, known for engineering excellence, innovation, and uncompromising quality. Operating in a clean, climate-controlled manufacturing facility in Watertown, Wisconsin, we serve both commercial and professional markets nationwide. We are selective about who joins our team. Our environment rewards accountability, technical knowledge, professionalism, and performance. If you understand the firearms industry and want to build a stable, long-term career in it — this may be the right opportunity. The Role We are seeking a Customer Service & Sales Specialist with genuine firearms knowledge and the ability to confidently engage customers, close sales, and represent the Griffin brand with credibility. This is not an entry-level retail position. We are looking for someone who understands firearms, shooting sports, and the customer mindset — someone who can speak the language of our end users. This position includes both inside sales and customer support responsibilities. Key Responsibilities Engage directly with consumers via phone and email Close B2C sales and meet performance goals Provide technical product guidance and troubleshooting support Coordinate with engineering, production, and operations to resolve customer issues Execute and communicate promotional programs Represent Griffin Armament at industry events (25% travel required) Potential travel nationwide to B2B and B2C events, trade shows, and consumer sales opportunities Who You Are You bring credibility to the conversation.

You may have:

Gun counter experience Firearms retail or distribution experience Prior firearms manufacturing industry experience Competitive shooting or strong shooting sports involvement You are comfortable: Handling a high volume of calls Closing sales confidently Managing multiple tasks with minimal supervision Representing a premium brand in public settings You understand this industry is detail-oriented, compliance-driven, and reputation-sensitive. What We Value Professional communication (excellent grammar and writing skills required) Accountability and follow-through Team-first mindset Self-motivation (we do not micromanage) Respect for colleagues and leadership Pride in your work and work environment Energy and initiative Training will be provided on product-specific knowledge, but baseline firearms familiarity is required. Requirements Passion for and working knowledge of firearms and shooting sports Strong verbal and written communication skills High School Diploma or equivalent Ability to lift up to 50 lbs periodically Ability to travel up to 25% Must pass a background check Must provide resume (required for consideration) What We Offer Competitive compensation (based on experience) 401(k) with company match Health, dental, and vision insurance Paid time off Paid training Employee discount Stable, year-round employment in a strong market segment Location Watertown, WI How to Apply Apply through this listing and include: Resume Custom cover letter explaining: Your firearms experience Why you are a strong fit for this role Your availability for phone screening We are building a high-performance team and are looking for individuals who want to grow with a company that values competence, integrity, and results.

Job Type:

Full-time Pay:

$21.00 – $25.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Do you have working knowledge of firearms and shooting sports terminology? Do you have prior experience working in the firearms industry (retail, manufacturing, distribution, or sales) Ability to

Relocate:

Watertown, WI 53094: Relocate before starting work (Required)

Work Location:

In person